frequently asked questions
if i place a bulk order do you offer discounts to meet my budget?
Yes. If a bulk order of 50 or more is placed at least 4 weeks prior to the due date we may be able to offer an additional discount off the bulk order price that is listed for certain products to help meet your budget. Contact us to see what products are available for additional discounts.
how do i place an order?
You can place your order online by submitting your file and then checking out, you can call over the phone and email your file to , or you can send us a email with your order to email@example.com.
what kind of file do i need?
For logos you can send us a EPS or AI(Adobe Illustrator) file. We can use a jpeg if it has high resolution, if not we may be able to convert it an EPS file for you. For 3D models you can send obj, stl, 3ds, and dxf files. For photos you can send a jpeg or bmp with at least 300 dpi.
can you create a 3d model if i don't have one?
Yes. If you provide us with pictures of the image we have special 3D designers that can create a model if you don't have one.
do you provide a proof before going into production?
Yes. We will send you a proof to approve 2-3 days after your order is placed before going into production. If a 3D model has to be created first we will send a proof after the model is finished.
how long will my order take?
Normal production time is 6-10 business days after the proof has been approved. We do offer rush orders which is 3-5 days with a 10% rush charge or $25 minimum. On larger bulk orders you will be given an estimated delivery date when the order is placed.
if i don'"t see the size/shape that i need can a custom size/shape be made?
Yes. We can provide custom sizes and shapes on bulk orders of at least 50. Contact us with the details and we will do our best to accommodate your needs.
will the image be engraved on the surface or inside the crystal?
The 3D images will be sub-surface laser engraved inside the crystal but we offer surface engraving also that can be done in combination with sub-surface to give your crystal a unique look.
can i make changes to my order?
Yes. You can make changes to the artwork or proof any time prior to production. Production usually starts about 5 days after the proof has been approved. You can also add extra pieces to your order but it may delay the shipping process.
what kind of packaging does the crystal come in?
All of our crystal gifts come in a black gift box satin lining for an excellent presentation to your client.
do you offer free samples?
Yes. We offer free samples on certain pieces. All you are required to pay is the shipping. Contact us for details about having a free sample shipped.