GENERAL INFORMATION

Production Time

 

Normal production time is 6-10 business days after final approval of artwork or sample. Regular rush production is 3-5 business days after proof approval and priority rush production is 1-2 business days after proof approval. Specific shipping date(s) will be quoted at the time of order and may vary depending on quantities and inventory status.

 

 

Product Quality and Guarantee

 

Defects in material and workmanship will be corrected without charge. However, please be aware that even in the finest crystal, minor variations in clarity and color can occur. Occasional air bubbles, chill marks or flow lines are inevitable, especially in molded or blown crystal products. In order to obtain the optimum finish, extra polishing may be necessary, which may cause variations in size. These minor variations in size, quality, color and clarity are not considered defects.

 

 

Electronic Artwork

 

3D Sub-Surface Laser Engraving: We work with almost any 3D file format. Contact us for specifics.

Use of factory provided "stock art" is at no additional charge. Should purchase of commercially available artwork be necessary, this will be quoted on a case by case basis.

2D Sub-Surface Laser Engraving: Photos and other bitmap art may be sub-surface engraved. Formats accepted for this purpose include BMP, JPEG, or TIFF at a minimum resolution of 300 DPI or better. If your artwork will not result in an acceptable product, we will contact you to discuss alternatives.

 

 

Payment Terms

 

All orders must be paid in full prior to shipping, unless open account privileges have been extended.

 

 

Rush Orders

 

If we can produce your order in the desired time frame without inconveniencing other customers, we are happy to accommodate your needs. A fee of $25 will be added if the total is less than $25. Normal rush charges are 10% of the product price.

 

 

Cancellations

 

Cancelled orders are subject to all costs incurred up to the time of acknowledgement of cancellation. All cancellations must be made in writing via email and are not effective until acknowledged in writing by us via email.

 

 

Foreign Orders

 

All orders shipped to countries other than the United States are subject to additional fees, including duties and taxes. Any fees, anticipated or unanticipated, levied after shipment are solely the responsibility of the customer.

 

 

Returns and Allowances

 

Engraved product is not returnable or refundable, except as described in Product Quality and Guarantee.

Some of our clients:

REVIEWS:

United Way

"I just wanted to let you know that we received the cubes. They look amazing!

Thank you for all your assistance with this project."

~Jaime

Platinum Advertising

" We have gotten so many calls from our managers about much they love their awards, we will definitely be ordering more for our mid year awards!"

~Michael F.

Magna Powertrain

"Just got home from 2 weeks on the road….the crystal looks awesome.  Thank you!  I will definitely recommend you to anyone in our company looking for such a service."

~Ronald F.

CAE

"Everything arrived, and all is beautiful !!  You did a great job~! Everyone who has seen it so far has fallen in love with it."

~Diane H.

© 2007-2020 Focuz 3D Images, LLC.

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